General Terms and Conditions

1. Scope

These General Terms and Conditions apply to all bookings and stays at the holiday apartments of Stoacherhof, operated by:

Wolfgang Strickner
Mützens 5
6143 Matrei am Brenner
Tyrol, Austria

By booking a holiday apartment, the guest accepts these Terms and Conditions as binding. Any deviating agreements require explicit written confirmation by the landlord.

The maximum occupancy of each holiday apartment is specified in the respective apartment description and must not be exceeded. Only the persons named in the booking may stay in the apartment.

2. Conclusion of Contract

A booking constitutes a binding reservation. The rental contract is concluded upon written confirmation of the booking by the landlord via email.

The booking confirmation contains the essential contract details such as period, accommodation, number of guests and total price. Please review these details and notify us immediately of any discrepancies.

3. Prices and Payment

All listed prices include all statutory taxes and charges. In addition, the local tourism tax (Ortstaxe) is charged per person per night in accordance with the regulations of the municipality of Matrei am Brenner. Children under 15 are exempt from the local tourism tax.

Payment of the total amount is due upon arrival or in advance by bank transfer as previously agreed. The exact payment terms are communicated in the booking confirmation.

Where online payment is offered, payment or a deposit may also be made by credit and debit card (Visa, Mastercard, Maestro) as well as via Apple Pay and Google Pay. Card payments are processed securely by our payment service provider hobex AG (Josef-Brandstätter-Straße 2b, 5020 Salzburg, Austria). The amount due and the time of the charge (deposit or total amount) are shown during the payment process and in the booking confirmation.

4. Arrival and Departure

Check-in: from 4:00 PM
Check-out: by 10:00 AM

Check-in is via self check-in using a key safe. The access details will be sent to you by email or message in good time before arrival. If you have any questions about getting here, we are of course available by phone.

Different arrival and departure times are possible by prior arrangement and subject to availability.

5. Cancellation Policy

Cancellations must be made in writing (by email to info@stoacherhof.com). The following cancellation conditions apply:

• Up to 5 days before arrival: Free cancellation – the full amount already paid will be refunded.
• From 5 days before arrival until the day of arrival: 100% of the total price will be charged.
• No-show: 100% of the total price will be charged.

We recommend taking out travel cancellation insurance. In the event of early departure, there is no entitlement to a refund of the rental price.

Distance selling notice: For accommodation services booked online for a specific date, there is no statutory right of withdrawal pursuant to section 18(1)(10) of the Austrian Distance and Off-Premises Contracts Act (FAGG). Only the cancellation conditions stated above apply.

6. House Rules

The guest undertakes to observe and comply with the Stoacherhof House Rules. The house rules are an integral part of these Terms and Conditions.

In particular:

• Quiet hours: 10:00 PM to 7:00 AM
• Pets: Pets are not permitted.
• Non-smoking: Smoking is strictly prohibited in all indoor areas of the holiday apartments.

In the event of violations of the house rules, the landlord reserves the right to terminate the rental agreement without notice. In this case, there is no entitlement to a refund of the rental price.

7. Liability

The landlord is only liable in cases of intent and gross negligence. Liability for slight negligence is excluded to the extent permitted by law. Liability for personal injury and under mandatory statutory provisions (such as product liability) remains unaffected.

Use of the parking area and outdoor facilities is at the guest's own risk. The landlord assumes no liability for theft, loss or damage to vehicles and personal belongings.

Use of all facilities and equipment in the holiday apartments is at the guest's own risk.

8. Damages

The guest is liable for all damage caused by themselves or their fellow travellers to the holiday apartment, its furnishings and equipment. Damage must be reported to the landlord immediately.

The landlord is entitled to charge the costs of restoring the original condition. Any further claims for damages are reserved.

9. Data Protection

The protection of your personal data is important to us. Information on the collection, processing and use of your data can be found in our Privacy Policy.

Data collected during the booking process is used exclusively for the processing of the rental relationship and for compliance with legal obligations (e.g. registration requirements under the Registration Act).

10. Final Provisions

Austrian law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules of private international law.

The place of jurisdiction for all disputes arising from or in connection with the rental relationship is Innsbruck, to the extent permitted by law.

Should individual provisions of these Terms and Conditions be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.